Shipping policy
Shipping Policy
At our store, every customized and personalized product is made specifically according to your order details. Because of this, orders require additional processing and production time before they are shipped.
Order Processing & Production
Orders are typically processed and prepared for production within 1–3 business days after the order is placed.
Customized products may require additional production time depending on the type and complexity of the customization.
Please note that processing and production time is separate from shipping/delivery time.
Shipping & Delivery
Once your order has been completed and shipped, delivery usually takes approximately 5–10 business days, depending on your location and the shipping method selected.
Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including courier delays, weather conditions, holidays, customs procedures, incorrect address information, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.
You can use the tracking information to monitor the progress of your shipment.
Please allow some time for tracking information to become active after your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be shipped again.
Please contact us as soon as possible if you notice an error in your shipping information after placing your order. We will do our best to make changes before the order enters production or is shipped, but changes cannot always be guaranteed.
Lost, Damaged, or Incorrect Packages
If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the product.
If your order is lost in transit, please contact us so we can investigate the shipment with the shipping carrier and determine the appropriate resolution.
If you receive the wrong product or your customized item does not match the approved order due to an error on our part, please contact us. We will review the issue and, where appropriate, provide a replacement or refund in accordance with our Return & Refund Policy.
Delays
We are not responsible for delivery delays caused by shipping carriers, customs, weather, natural events, holidays, incorrect customer information, or other circumstances outside our control.
However, if you experience a significant delay or another shipping issue, please contact us and we will do our best to assist you.
Questions About Shipping
If you have any questions about your order or shipping, please contact us at:
We are committed to processing your order carefully and ensuring that your customized product reaches you safely and on time.